Returns & Refunds
If you are returning an item because of an error on our part we will be happy to refund all delivery charges incurred. Otherwise, all goods are returned at your own expense. Should you wish to exchange or return an item, please contact us and we will issue you with a Returns Authorisation Number (RAN). Goods returned without a RAN will be subjected to a 15% administration and restocking fee. This returns policy is in addition to your rights under the Distance Selling Regulations (see below).
Distance Selling Regulations
Under the Distance Selling Regulations, you have the right to cancel your order within 14 days, and this 14-day period begins the day after receipt of the goods. Should you wish to cancel your order under these regulations it must be in writing, by fax or by e-mail. Telephone cancellations cannot be accepted. All item(s) returned under these regulations must be received by Shoestring Laces within 7 days and be unopened, unused, in the original manufacturers packaging and in a re-sellable condition. Under these regulations, all goods are returned at your expense.
If an item arrives damaged, retain all of the packaging materials including the carton that your order was packed in. If your carton was severely damaged in transit you must inform the courier or postal service immediately. Then you should contact us and we will endeavour to sort out a replacement order.
Missing or Incorrect Items
If an item in your order is missing or incorrect, please contact us immediately and we will endeavour to correct your order as soon as possible.
We will notify you via e-mail of your refund once we have received and processed the returned or damaged item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of us receiving your return.
Shoe String Laces, a family run business based in Market Harborough, Leicestershire. Established in 1989 providing laces to the trade. Over time Shoe String Laces became manufacturers and distributors of their own brand laces and insoles. Our laces are stocked by leading footwear retailers and shoe repairers throughout the UK and Ireland.
We also sell our lace wholesale to trade. Follow Click here to find out more information.